Medicatech USA Product Return Policy
Surgical Implants and Instruments: Refunds
All sales are deemed final. All surgical Instrument and Implant sales are considered as final. There is NO refund for cash for any surgical instruments or implants.
Refunds for credit can be issued within 30 days of the sale. All refund considerations are taken on a case by case basis only and must have a RMA number to qualify.
The RMA number must be provided by Medicatech prior to receiving any products for return.
A certification of Sterilization must be filled out, sent in and approved before a RMA number can be issued by Medicatech for any surgical Implant or Instrument. Please Click Here For Certificate
RMA number: If a surgical product is sent without the RMA number Medicatech will not assume responsibility for the product. The RMA number must be clearly displayed on the outside of the parcel and on the receiving documents or it will be refused and returned to sender by the Medicatech shipping department
The client is 100% responsible for the condition of their returned items. Medicatech assumes NO liability for any damage or loss of any returned items.
Recovery of promotional discounts such as Free Shipping and Handling Charges or any other agreed discounts will be deducted from the Return Credit
A Restocking Fee can be assessed for any returned product, and can range up to 30% depending on the situation in regards to the return. Medicatech reserves the right to handle all return issues on a case by case situation.
Full Refund Credit for returned product is valid up to but not in excess of 30 Days from the Original Invoice. After 30 days the maximum amount that can be issued is limited to $500 Per Invoice, regardless of the circumstances or situation of the return. No Exceptions
Credit and refunds will not be given for items not purchased directly from Medicatech or items Medicatech no longer offers. Shipping and insurance charges from these attempts are nonrefundable.
Medicatech reserves the right to deny any returned product for credit at any time.
Certificate Of Sterilization
OSHA Federal & State Standards 29CFR Section 1910.1030 Require that all used instruments be sterilized prior to shipping. Please click here to download and fill out our sterlization certificate before returning any items.